|Van Gogh||Numero Uno||Libero H|
I have imported many horses from Germany, Holland, Spain and even Brazil, but my experience with Top Horses, LLC has been the easiest I have had yet. I wasn’t even looking for a horse, just yet, but I knew I would be looking for a 17+ hand EQ/jumper in the future. When I saw Caprio, he was everything I envisioned that I wanted, and I knew I had to have him, even though I hadn’t yet sold my current horse. The communication and correspondence with Helene was always quick and she answered every question I had. There were new x-rays that had just been taken and I had them immediately sent to my vet who said he had never seen such perfect x-rays on a horse before. This would be a horse that my daughter will likely inherit in the next year, when she outgrows her current horse, so it was very important that the temperament and rideability was such that he would give her confidence and teach her…a horse that she could trust, and I could trust with her, and Helene assured me that he would be. I was getting ready to leave the following week on trip to abroad, so I was a little anxious about not being here during the shipping process or being here to meet Caprio when he arrived, but by some miracle, Helene was able to get him on a flight within a couple of days and he was at my barn before I even left on my trip! The shipping process was the best I have ever experienced. I am accustomed to the horse getting on the plane in Amsterdam, and after that, I am on my own coordinating the quarantine, etc. I was unprepared for the service that would accompany my horse all the way until he was settled in his stall at home. Top Horses, LLC uses Horse Flight, where my horse basically had a concierge that stayed in contact with me through the whole process. I was updated on when he loaded on the plane, and I was even given a link to follow his flight and know exactly when he arrived at LAX. Once unloaded, I received a phone call about his condition, temp, etc. I even received a text with a picture of him! I had already been on the phone with haulers, trying to make arrangements to pick him up on his release date, but Horse Flight had already even taken care of that! He was picked up right at his release time and was at my barn to meet me in Arizona that same evening. It has only been a couple of months, but we have all fallen in love - he with me, me with him, my daughter with him, he with my daughter! When I LET her ride him, she can’t get the grin off her face. Her horse can be lazy, so Caprio is a refreshing change for her. His personality is exactly like a big dog. He has never spooked at one thing, he goes on the trails, and he just makes you feel safe. When you can trust a horse, it just makes your bond that much stronger. My trainer describes him as a giant gentleman, and that he most definitely is. I look forward to years of fun and smiles with my big guy…can’t wait to see what the future will bring!