I can't think there is anybody in the horse business more invested in client satisfaction than Helene Jones of Top Horses LLC. Buying a horse sight unseen is a tremendous leap of faith and there are so many things that can go awry. Helene and her partners represent horses fairly and honestly - they don't employ any tricks or clever videos. Their horses are literally of the highest quality at the most reasonable prices they can find. Helene is there to answer questions day and night. She is honest and reliable. The horse you get will be the horse they represented it to be, or better. Since I bought my horse a couple of years ago Helene has been in constant contact. She wants updates, she wants me to be happy, and most importantly, she genuinely cares about the welfare of her horses. She's invested fully in the horse world and her business model is an example of ethical behavior. The horse she found for me is scopey, brave and confident. He is also smart and as sweet and loving as can be. He is better quality than they said he would be and will have a place with me for life.